Refund Policy

The free allowance (daily Ask messages and the one free Agent run) is provided at no cost, so there is nothing to refund.

If you have not consumed any credits from a purchase, you may request a full refund of that purchase within 14 days of the transaction.

Credits that have already been spent on Ask or Agent requests are non-refundable, as the underlying compute and model costs have already been incurred. Partially used purchases may be refunded on a pro-rata basis for the unused remainder, at the Company's discretion.

Cryptocurrency transactions are irreversible. Where a refund is approved for a crypto purchase, it will be credited back to your in-app credit balance rather than returned on-chain.

If a request fails on our side and no usable output is produced, the credits (or free run) consumed by that request are automatically restored to your account; no action is required.

Contact RIFT Support through our help center from the address on your account with your order details. We aim to respond within 5 business days. Approved refunds are returned to the original payment method where possible.

We reserve the right to decline refunds for accounts that violate our Terms of Service, and to suspend accounts associated with fraudulent payments or chargebacks.

RIFT LLC may update this Refund Policy at any time. Continued use of the Products after changes constitutes acceptance of the updated policy.